Our website gives you an overview of our company and our products. But when it comes to practical solutions, a personal exchange is necessary for both sides. Only by the direct contact with our customers we are able to understand the customer-specific requirements, in order to develop and realize individual and meaningful machines and plants.

Contact us as soon as our products have aroused your interest. We would be pleased to arrange an appointment with you on site. Of course we can visit already realized plants and our production sites together with you, so that you can convince yourself of our quality and our services.

The planning phase begins with the definition of the customer-specific requirements. In a talk with our customer, our sales representatives collect important facts about the product to be processed, the plant or machine performance, the material and the processing of the machines and take into account the desired deadlines for shipment or commissioning. We are also looking forward to discussing the financial aspects of the planned project (subsidies, financing). As soon as the customer-specific requirements are available, our sales staff and designers start with the 2D planning drawing and the order processing prepares the suitable offer. The prepared documents provide an initial basis for communication with the customer or representative and are then refined step by step.

Of course, we are happy when the planning phase is successfully concluded with an order from the customer. As soon as the order has been received, our order processing department creates the appropriate confirmation, taking into account the previously agreed conditions. After the order phase has been successfully completed, the planned project is handed over to a project manager.

The project manager is in intensive contact with sales staff and customers and ensures that the project is carried out professionally and on schedule. In a regular exchange with the managers of the production sites or third party machine manufacturers, he draws up a project plan structured in terms of content and time and monitors compliance with the objectives until the plant is commissioned. At the same time he informs the design department and starts the three-dimensional visualization of the project, which has become absolutely necessary for a successful and smooth plant realization. Usually we also integrate machines from third party manufacturers into our systems and our purchasing department starts with the order of all purchased machines. The documentation department is also informed and begins the parallel production of all necessary documents (operating instructions, spare parts drawings, etc.). Step by step an assembly team is organized, travel documents are prepared, travel and accommodation are organized and the team is instructed.

The managers at our three production sites are informed and ensure the professional production of all machines and systems ordered. Taking customer-specific requirements into account, they control the purchase of materials, the mechanical and electrical production of all ordered machines, conveyor belts and systems. In cooperation with the production manager, the site managers regularly check the quality of the machines in function and processing. At the same time, we make sure that all purchased machines are completed on time in order to guarantee smooth shipment of all system components.

The finished plant components are stored at our various production sites until delivery. As soon as the delivery date has been determined, our employees load all ordered machines and plant components on schedule. When using containers, our employees make sure that they have been thoroughly cleaned from the inside beforehand in order, firstly, not to soil the machines and, secondly, to take into account the import conditions of the international markets. Our employees store all components with the greatest care and precise utilisation of the loading area and hand over the necessary transport documents to the driver.

The project manager and the assembly team receive the machines on site at the customer. Truck loads or containers are unloaded professionally and the plant components are stored safely in consultation with the customer. The individual components are assembled step by step. The machines are assembled, mechanically and, if necessary, electrically connected, tested and put into operation. A project is subject to changes during its entire implementation. Therefore we pay attention to an intensive and personal cooperation between our production facilities or manufacturers, the project manager and our customers.

Experience has shown that some difficulties may arise during commissioning. That is why our assembly team tests the installation. Only after the system has been repaired will it be properly handed over to the operator together with the necessary documentation.

In order to secure the investment of our customers in the long term, we rely on good service. We ensure that our customers are promptly supplied with the right spare parts and professional customer service.